Buds 4 Less Cannabis Company Barrie (Mapleview Dr W)

Mapleview is one of my favorites of MANY Buds4Less locations! The staff is always friendly, knowledgeable, and genuinely passionate about what they do. Their selection is top-notch, with great deals and a solid variety of products to choose from. Whether you’re looking for recommendations or just stopping by for a quick pickup, they always make the experience enjoyable. Highly recommend checking them out!

Charged me an extra 100.00 and cannot locate it to rectify!!!

Went in to purchase a few 510s and 8th’s of high end flower as I always do. I used a pre paid credit card to pay part of the amount. The budtender kept telling me it was being declined (although didn’t provide any declined receipts), which was surprising as I’ve just received it. When I went to check the balance of the card that evening and found 6 pending transactions (see image below) I called the store immediately to discuss rectifying this issue and I was assured the money would be credited back to the card that evening. I waited 7 days for the payment to be reversed but alas still nothing. I spoke to the manager Catherine on day 7, as she surely could dig into the issue and she knows these operating terminals, but all I received from her was generic customer service verbiage “I appreciate your frustration, but there is nothing I can do” . You have done nothing but directed me to Mastercard ( way to wash your hands of the problem, this is customer service at its finest) when I told her that’s how street drug dealers operate ( every drug dealer movie cliche, takes your money and says “what money” playing ignorant) she told me she is triggered and I’m being abusive. You have stolen from me, maybe not intentionally but definitely through ignorance and lack of training on processing different payment methods. It is now day 8 and I am still out 100.00 of my money and all the retail store can say is “too bad, so sad”. It is still a customer service role and lack of attention from the retail manager is appalling. Your team and manager at the maple view location needs to do a better job at handling problems. They’re more than happy to take your money but when you have an issue you’re immediately dismissed. The image below is the six transactions that they can’t seem to locate, maybe start with doing a batch read on Marco looking for any lingering transactions/pre authorization on that date. Also every time I buy a 510 cartridge I have to ask for the receipt because if there are any issues I am able to return it. Should it not be a policy to make sure the customer has there receipt, the duty should not be for the customer to make sure they have everything needed to ensure complete satisfaction, but a pattern is definitely emerging where they would rather wash their hands of problems instead of going above and beyond!

Frustrated, annoyed and short 100.00