Canna Cabana | Bonnie Doon | Cannabis Store Edmonton

So disappointed with how downhill Canna Cabana has gone. Raising the prices, blocking casual users from purchasing treats because they don’t want to pay $35 for an “elite membership” (you’re not Costco if you can’t even make sure you have proper stock smh), and smaller selection than ever. I’ve supported the company for years (and this store too) but I’m not going to a Canna Cabana ever again. I was not the only one shocked by the changes and other patrons were upset and confused products they love were no longer attainable unless they pay a fee. Buy your weed from one of the many other dispensaries in the area that won’t make you pay a stupid fee. Don’t waste your money on these guys.

Dear [Manager/Supervisor],
I hope this message finds you well. My name is Michael Dawe, and I am writing on behalf of my wife, who recently had an uncomfortable experience at Cana Cabana’s Bonnie Doon location on January 27, 2025, around 12:30 PM. This incident involved one of your service workers, Brody, during the ID verification process.
While she fully understands the necessity of showing ID for compliance and responsible service, she felt that Brody’s approach was overly aggressive and unprofessional. During her visit, he took an unusually long time examining her identification, which made her feel increasingly anxious.
Adding to her discomfort, she was alone with Brody in the store when he informed her that he was the only one working. When she requested to speak to a supervisor, this response only heightened her fear about the situation and made her eager to leave as soon as possible. It felt intimidating, and she was left feeling vulnerable during the interaction.
As a result of his prolonged scrutiny, she became nervous about him having access to her personal information, including her address. His demeanor felt more like an intimidation tactic rather than a standard verification process. As her husband, it is concerning to me that she had to endure this experience, especially as a woman who was subjected to what felt like a power trip.
I am sure that this experience has happened to others, particularly other women, and it makes me feel ill to think about the potential impact on their well-being. Due to this uncomfortable incident, we have decided to take our business to your competitors from now on.
Furthermore, I believe it’s crucial for your establishment to ensure that employees are properly vetted to prevent any potential abuse of the sensitive and fragile customer information they are observing and collecting. Customers should feel safe knowing that their personal data is handled responsibly and with respect.
It is essential for customers to feel respected and secure during their shopping experiences, and this encounter fell short of that expectation. Implementing training programs focused on de-escalation techniques and customer service sensitivity, as well as thorough employee vetting, would greatly benefit your staff and help ensure that all customers feel valued.
Thank you for taking the time to consider our concerns. I hope this feedback will lead to positive changes in how ID verification is managed at your establishment.
Sincerely,
Michael Dawe

One year ago today I remember coming in for my shift on Monday September 4th 2023 and seeing that sewage was pouring down from the roof from a busted pipe. My coworker was soaked from head to toe because the area manager was more concerned about keeping the store open than anybody’s health or safety.

This company needs better management.