Pure Oasis

Five stars for Fernando. He is a professional, intelligent, well spoken young man, and I’m very happy when I get to his register station. He makes good conversation while waiting for the order to be filled. Just an all-around nice guy.

I usually don’t write reviews, but my experience at this place left me shocked. To start, there are two doors at the entrance—one is locked, and the other isn’t. There’s a reception area where a guy was sitting. When I pulled the locked door, he saw me struggling but instead of indicating the other door, he went back to looking at his phone. That was poor customer service.

Once I got inside, I handed him my ID, and he buzzed me in. In Massachusetts, when you are buzzed in, no one is allowed to piggyback behind you unless they are of legal age; otherwise, you risk being banned. However, the employees at this location seemed indifferent to this rule. An employee tried to enter behind me, and not realizing she worked there, I attempted to close the door. She gave me significant attitude, and when I explained why I had done so, she became confrontational and even tried to put her hands on me.

It’s disappointing that employees working at a dispensary don’t know their own rules and provide unacceptable customer service. You would think that, given the nature of the store, it would be a more relaxed experience, but I certainly won’t be returning here.

Great place excellent service and deals. Only thing I would say to stay away from would be the Smyth pre rolls with glass tips they get clogged because the tips have something in the middle.