The Sanctuary Dispensary Sacramento

Been going here for a while now… mostly do delivery… I don’t normally write reviews but these guys are great. Always helpful and when i do go in the staff is always smiling and are knowledgeable about their products. Just got my order in record time from Jason today… Thanks for the great service and pricing. Keep up the great work.

Stas was very helpful. Great experience for being from out of town. Bundles are top shelf and cheap.

Shocked and disappointed.
Buyer BEWARE electronics and promo items is apparently the moral of the story from our recent experience. Short story is if you buy a bundle, just hope that whatever item they mark as a penny in their system doesn’t malfunction because their only solution is to refund you a penny and perhaps an offer of 10% off next purchase.

The longer story leaves me extremely disappointed and confused as a customer for almost a decade, since SCCC.
We purchased a joint bundle and the 3 cart trio(+battery) bundle yesterday. By the time we reached Watt Ave and went to charge the battery, we discovered 3 out of the 4 bundle joints had not made it into our bag. After years of purchasing the bundle I’ve never experienced this, as they usually place the item in the bag after scanning. Today however there had been multiple problems with the POS requiring a manager to come and assist twice. She was extremely apologetic for the delay and problems and worked quickly to get things fixed, but there were many moving parts. I assume this is how the joints were misplaced. We returned and spoke with the same manager who remembered our interaction, and was deeply apologetic again. She did her due diligence, got the 3 joints, and we were on our way. While it was mildly frustrating to have to deal with Watt traffic returning and taking about 10 minutes to correct this, we were still satisfied and the problem was resolved.

Perhaps this is where we should have tested all of our products, but the malfunctioning pen was an indica we saved for later in the night. When it was time for bed we finally tried the Dibs Do-Si-Lato disposable only to find it would not hit. We decided to call in the morning and see what our options were.

I called and spoke with a very pleasant manager who told us to come back in with our receipt, product, and packaging and they’d get us taken care of. We went right over and had a lead come to assist us. She took our receipt and item and informed us that because of the way their promos work, that they would only be able to return the item for a penny as that is what we were charged for it. Apparently their promo listed as $70 for 3 gram carts (+battery) is broken down in there system in a way that one item is essentially “free” for the penny and she described it as a buy two get one free, which is not how the bundle is advertised.
I understand there are certain laws with the cannabis industry that might be difficult, so I asked if we aren’t able to exchange for the exact product, would we be able to get today’s “free” penny item. We weren’t buying the bundle for that specific pen, but to get 3 grams as advertised so we’d be happy with another replacement. She did state she would ask the inventory manager if they could do that, however things had been getting more confrontational from all sides as this interaction continued. She brought up an excuse of “electronics” and gave an example of other electronics or a new car not working after purchase… Which is a weird analogy when as we pointed out to her those items would be returned and there are lemon laws that would also ensure you weren’t stuck with a car that failed as soon as it pulled off the lot… She stated there were no laws like that for the cannabis industry and went off to the back.

While they were seeing what they could do, we sat fuming in the lobby. Not only over the fact that we were likely not getting what we felt we paid for, but also that this interaction had gone so drastically different from our previous (and honestly different from every other interaction I’ve had with staff here).

She returned to tell us that the best they could do was offer us 10% off a future purchase, which we responded that we had ZERO interest in any future purchases here.

Again, every other time staff here has been fantastic and as a member of the LGBTQ+ community I’ve loved coming here to support a business who supports the community. Perhaps things would have gone differently with a different manager, but we won’t be returning to find out.